Luckily the nice man told us where find the number and we left. It was 110 degrees outside so we asked for the number to Budget and if they ever picked up the car we left. We told her we just want to know what the misc fee was and she said it was the drop fee for the car and that we should've known that. When we came back to ask him what the fee was the old lady jumped in and said we agreed to it when we signed the contract and went on trying to explain the contract. He gave us a printout of the bill and with a line charge that said "misc fee $750". Finally a nice gentleman helped us After we dropped the car in the correct location. With the most attitude she informed us that "it's been printed for years but some people don't follow the rules". We informed her we have never heard this rule and apologized and let her know we would gladly follow these instructions but that we rent here multiple times a year and never heard it. This time the lady in the office had a nasty attitude and said we have to drive it around back so they can inspect it. We parked in the parking lot and went in to drop the keys like we had done at least 5 times before. After we got our replacement car we drove back to this Budget. Over the course of the next 5 days we would get 50+ calls and texts saying the pickup service was cancelled by us and we told them no and that we had already left the car as instructed by Budget since we waited 8 hours for their lack of communication. When we picked up the replacement vehicle we were told the price would be $500. The roadside assistant said between $0-150. As long as the condition is consistent with when you purchased it and youve driven fewer than 1500. You can take a full 30 days (up to 1500 miles) to decide if the car you buy is right for you. After 8 hours they finally said we could leave the car and grab a replacement, but would have to pay an unknown price for a drop fee(where we drop the car anywhere and they pick it up). CarMaxs Love Your Car Guarantee is our way of helping you buy a car that truly fits your life, with 30-day money back returns and 24-hour test drives. We told them the ceiling height was 7 feet and flatbed trucks wouldn't work. When talking to Budgets roadside assistant, they sent a total of 7 tow trucks that couldn't pick up the vehicle. Secondly, we had the misfortune of losing our car key. Then the lady at the register told us we had to get their insurance even though Budget let's you use our own. First they didn't have the car we put our request months in advance for. They often ignore the people in line, stay understaffed (2 employees on a weekend), and never have a great attitude. View all Google Reviews Please enable JavaScript to continue using this application.The experience with this Budget in partial has always been a 5/10. Keep up the amazing job guys and again thank you so much for last night. You guys rock and I will definitely be back when its time to upgrade the wife's vehicle and I have already referred two other friends, who are in need of getting into a better vehicle, to you guys as well. Thank you so much Lance and Rich! I'm absolutely floored by the service I received and you two woke me up from the last year's worth of vehicle nightmare I was trapped in. They made the entire experience so worth it all the way from the amazing greeting upon entering the main lobby to assisting my children with finding the bathroom and offering my youngest one of those poppit toys. They both were ready to end their work day when I showed up, but they both raced over to me and my family and immediately went to work on getting me squared away and into a much better situation. 1050 W Warm Springs Rd, Henderson, NV 89014. I brought the vehicle in at 6:30pm last night and met with Rich Greene and Lance Long. Find and finance the perfect car, all with no impact to your credit score. Long story short, I ended up spending almost triple in repairs of what I initially paid for it and finally had enough of the nightmare vehicle. Got that fixed and then it started having a plethora of problems that would then get fixed. No less than 2 weeks later the bad luck started with somebody stealing the catalytic converter from it. “Last year I bought, what I thought, was adecent car from a friend.
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